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Q: Please look into improving member / guest Wi-Fi... it really barely works on the patio, nor inside the store. This improvement is long overdue. What is going on?
There seems to be an issue with the hot food bar overheating. Since early fall, the morning breakfast has been ruined -- crunchy hash browns and potatoes, really dry French toast and eggs, etc... to top it off, the serving spoon handles were scorching hot and required a wad of napkins to handle. Been loving the fresh-made a.m. foods for years, until recently with this occurring.
I'd like to praise the smart people who solved our cart-dance logjams by moving the milk down further from the bread... THANK YOU!
It was really cool hearing from the two guys from the landscaping team at their Saturday morning workshop this fall. I'm glad the Co-op is a showcase for sustainable landscape design.
As you can see, I have a nice winter break, and found the Co-op's online suggestion box! Lol...
A: Thank you for taking time from your vacation to let us know how we’re doing, and where you’d like to see improvements; your feedback is so important. We’re glad you enjoyed Whole System Design’s free patio workshop in September. Sustainability is so beautiful and rewarding, isn’t it? We’re looking forward to this spring, when John & Derek’s hard work will be in full bloom. As for our free wireless, sorry to hear that’s been a frustration. I’m happy to report we’ve been systematically working on a technology overhaul for the past 10 months. Look for improvements this winter—and don’t hesitate to ask our cashiers to reboot the router if the wi-fi isn’t performing. That’s a humble solution that often works. I’m also pleased to report that we’ve replaced those too-hot-to-touch spoons in our hot bar with utensils that have heat-safe handles. We also found that, indeed, we were keeping the hot bar a little too hot. We have adjusted the temperature accordingly. Please visit our hot bar again in the early morning for delicious breakfast options, and keep letting us know what you think!
Q: Request we carry smaller containers of buttermilk. It’s always more than I need.
A: We used to carry a smaller buttermilk. I will look into it and find out why we do not carry it any longer. Thanks for the suggestion.
Michael Van Berg, Chill Department
Q: Suddenly the oil-cured olives have pits—dangerous to bite down on in a salad or sauce. Cheese staff said 2 times that the order was for pitted (NO PITS) but the order came with incorrect product. It should have been rejected.
A: I'm very sorry you had a bad experience with the oil cured olives that have pits in them. I emailed our rep about them and we will no longer be getting them, usually he sends us those when they are out of the pitted ones. Also just a friendly reminder there are signs on the olive bar stating that some olives do contain pits as well as on the individual olive signs. I also will request new signs for the olive bar so that it will be clear what olives contains pits. Thank you for telling us so we can continue to better our customer service.
Mayra Garibay, Cheese/Olive Buyer
Q: Request we have special order forms at all registers.
A: Currently we have Special Order Forms at each of the drawers at the registers. We also have a stack at the Owner Services kiosk and would be glad to aid in any special ordering that needs to be placed.
Q: I’d like to praise the butcher staff, especially Jim and Sam. They always accommodate my erratic schedule and arrange for me to pick up meats that they gladly custom cut to my specifications. The products are always fresh, tasty, and of exceptional quality. In addition, they are always friendly and remember my name. Best meat counter in Davis!
A: Thank you!
Q: Your hot food section really sucked...I don't know who was in charge of the food preparation but the burnt Fried chicken i ate was really prepared by someone who hasn't a clue on how to cook chicken!..The crust was a mess thick tasteless dough and it was burnt on top of dried up chicken parts...i was intrigued by the color of it..thinking it was some kind of ethnic recipe...but instead i was surprised by the lack of experience ...you should of hired me to cook! Then there was the suppose Mongolian Beef i was looking forward to eating...it looked intriguing...so i bought about 9 dollars of that and to my surprise it was horrible also...Way over the top on salt!..do these people know how to prepare food at all? It was so salty i was tempted to give the remainder to my dogs also...but think i will try to dilute the salt with adding rice and vegetables with it...and i am on budget and these two items were extremely expensive...I am a member and the food was very ill prepared...There are some hot food items i haven't eaten yet...one that i am waiting on is the garlic mashed potatoes...the taste try will be today..and i will give you my opinion on this....really....was the main chief on vacation on Saturday? Yikes!
A: Thank you for taking the time to write to me about your experience with our hot bar. I am so sorry that the dishes were not to your liking. We have been experiencing some staffing issues in the kitchen and unfortunately this slipped through. We have taken steps to ensure that this will not happen again. If you would like to discuss further I may be reached at 530-758-2667 Sunday through Thursday 7am-2pm. Again, I apologize for your less than awesome experience.
Gina Decambra, Assistant Deli Manager
Q: I see you are advertising food delivery - and it seemed like a good time to comment on something I have been thinking about for awhile... you need a new chef in the deli - the deli salads and the soups and hot food leave much to be desired - flavor! freshness, appearance. I love to cook and have a great palate and your kitchen can do better. I'm not trying to be mean I love the co-op and I want to see you shine! I see you trying to copy some of the Nugget salads - that's great - but they need to be excellent not just so so. really I think you can do it! If you want more specific suggestions I would be happy to help.
A: Thank you for your thoughtful feedback. I will pass your suggestions on to our Deli Manager. We are not able to offer free delivery of food, however. This time of year, we offer free delivery of Christmas trees on eligible Saturdays. The final one is December 17. Thanks, again, for taking time to write!
Lis Harvey, Marketing Manager
Q: Request that we carry shelf stable organic silken tofu like we used to do.
A: Hello! We do currently carry a shelf stable silken Tofu by Mori-Nu and it is non-GMO-certified but not organic. I am not sure why we discontinued the organic silken tofu. However, I will look into it and make sure to get back to you when I find out the answer.
Q: Charge a fair price for all vegan products. More specifically the Gardein vegan frozen products are really really over priced at the Davis Food co-op. The Nugget charges $1.00 less per package as does the Bel Air market and Whole Foods. Grocery Outlet, when they have them charge up to $2.00 less per package. I would think the Food Co-op would be more competitive. You know its a good product because you can’t keep some of them on the shelf. Be more fair in your pricing. Usual excuses don't apply in this case. When you first started carrying the product it was more affordable. I don't want to accuse you of price gouging but.....
A: We lowered the price of the Gardein products to $4.99, the suggested retail price. The Co-op is a small business and cannot compete with the buying power of Nugget, Whole Foods and Grocery Outlet. In our competitive, post-Starbucks world, the big box grocery stores would love nothing more than for you to think the Co-op is "price gouging." We are not. We work hard every single day to offer fresh and local and quality products at the best possible price--while still providing our employees with decent pay, excellent benefits and a cohesive work environment. Thank you for your suggestion and thank you for supporting the Co-op!
Katie Bielski, Center Store Buyer & Lis Harvey, Marketing Manager
We will look into bringing back:
- Community Grains pasta