Suggestion Box Archive

January/February 2017

Please note: We cannot reply to anonymous comments.

When submitting your two cents, include your name, Member Number, and a method of contact.

Click here to have your say!


Q: I'd like to praise all the staff! Especially the new chef!! The Coop has made so many improvements and I'm loving it. Are most items on the hot and cold bar organic? I love that the Sacramento Coop is all organic, can we do the same? The staff is awesome. I love the Davis Food Co-op and I've been a member for a very, very long time. :) How about posting what's on the hot food bar for the day or week online? Bread was at an all time low during the holidays...

M. H.

A: Wow, thanks for the super kind words and great suggestions. We love our staff, and are pretty proud of our new Kitchen Manager, Bryan Hankins. Every item on the salad bar (cold) is organic. We have the only 100% Organic Salad Bar in all of Davis! Our hot bar is not all-organic, although many items are. We're great about labeling ingredients, and when quinoa or veggies (et cetera) are organic, we say so on the label above the hot dish. As for posting our offerings online each day (or once a week)—that is a wonderful idea! We are moving in the direction. Meanwhile, we make an effort to post exciting food arrivals on Instagram or Facebook or Twitter. Please follow us on those networks, if you'd like to know when something delicious has just come out of the oven. Regarding the bread during the holidays—eeesh. So sorry about that. We've recently changed the way we manage our bread stock, so next holiday season should be much smoother! Thanks again for taking the time to write to us. You make the Co-op world go 'round!

Lis Harvey, Marketing Manager


Q: Maple Hill Creamery has 100% Grass Fed, artisan-quality yogurts... Delightful in flavor and texture, the perfect morning experience. I am so sad every time I walk by the yogurt section and do not see Maple Hill Creamery Yogurt. The days I want to purchase yogurt I end up shopping at Nugget (the only store in Davis that carries Maple Hill Creamery yogurt). I much prefer Coop over Nugget, and would be so happy if the store could try carrying Maple Hill Creamery for a bit. I know other members and customers would enjoy the product just as much as I do!

M. M. R.

A: Hello! I am working on bringing them in. Thanks for the suggestion!

Michael Van Berg, Chill Department


Q: Just want to thank whoever found my phone in the parking lot today. I was shopping this morning around 10:30 and did not notice that I had dropped my cell phone in the parking lot when I got out of my car. When I returned to my car, someone had left the phone on my hood. Thank you!

P. A. W.

A: We have such an awesome community! Thanks for being a part of it.

Lis Harvey, Marketing Manager


Q: Please look into improving member / guest Wi-Fi... it really barely works on the patio, nor inside the store. This improvement is long overdue. What is going on?

There seems to be an issue with the hot food bar overheating. Since early fall, the morning breakfast has been ruined -- crunchy hash browns and potatoes, really dry French toast and eggs, etc... to top it off, the serving spoon handles were scorching hot and required a wad of napkins to handle. Been loving the fresh-made a.m. foods for years, until recently with this occurring.

I'd like to praise the smart people who solved our cart-dance logjams by moving the milk down further from the bread... THANK YOU!

It was really cool hearing from the two guys from the landscaping team at their Saturday morning workshop this fall. I'm glad the Co-op is a showcase for sustainable landscape design.

As you can see, I have a nice winter break, and found the Co-op's online suggestion box! Lol...

J. B.

A: Thank you for taking time from your vacation to let us know how we’re doing, and where you’d like to see improvements; your feedback is so important. We’re glad you enjoyed Whole System Design’s free patio workshop in September. Sustainability is so beautiful and rewarding, isn’t it? We’re looking forward to this spring, when John & Derek’s hard work will be in full bloom. As for our free wireless, sorry to hear that’s been a frustration. I’m happy to report we’ve been systematically working on a technology overhaul for the past 10 months. Look for improvements this winter—and don’t hesitate to ask our cashiers to reboot the router if the wi-fi isn’t performing. That’s a humble solution that often works. I’m also pleased to report that we’ve replaced those too-hot-to-touch spoons in our hot bar with utensils that have heat-safe handles. We also found that, indeed, we were keeping the hot bar a little too hot. We have adjusted the temperature accordingly. Please visit our hot bar again in the early morning for delicious breakfast options, and keep letting us know what you think!

Lis Harvey, Marketing Manager


Q: Request we carry smaller containers of buttermilk. It’s always more than I need.

R.B.

A: We used to carry a smaller buttermilk. I will look into it and find out why we do not carry it any longer. Thanks for the suggestion.

Michael Van Berg, Chill Department


Q: Suddenly the oil-cured olives have pits—dangerous to bite down on in a salad or sauce. Cheese staff said 2 times that the order was for pitted (NO PITS) but the order came with incorrect product. It should have been rejected.

M.S.

A: I'm very sorry you had a bad experience with the oil cured olives that have pits in them. I emailed our rep about them and we will no longer be getting them, usually he sends us those when they are out of the pitted ones. Also just a friendly reminder there are signs on the olive bar stating that some olives do contain pits as well as on the individual olive signs. I also will request new signs for the olive bar so that it will be clear what olives contains pits. Thank you for telling us so we can continue to better our customer service.

Mayra Garibay, Cheese/Olive Buyer


Q: Request we have special order forms at all registers.

S.H.

A: Currently we have Special Order Forms at each of the drawers at the registers. We also have a stack at the Owner Services kiosk and would be glad to aid in any special ordering that needs to be placed.

Andy Cordova, Front End Manager


Q: I’d like to praise the butcher staff, especially Jim and Sam. They always accommodate my erratic schedule and arrange for me to pick up meats that they gladly custom cut to my specifications. The products are always fresh, tasty, and of exceptional quality. In addition, they are always friendly and remember my name. Best meat counter in Davis!

P.S.

A: Thank you!

Jim Pavlichek, Meat Manager


Q: Your hot food section really sucked...I don't know who was in charge of the food preparation but the burnt Fried chicken i ate was really prepared by someone who hasn't a clue on how to cook chicken!..The crust was a mess thick tasteless dough and it was burnt on top of dried up chicken parts...i was intrigued by the color of it..thinking it was some kind of ethnic recipe...but instead i was surprised by the lack of experience ...you should of hired me to cook! Then there was the suppose Mongolian Beef i was looking forward to eating...it looked intriguing...so i bought about 9 dollars of that and to my surprise it was horrible also...Way over the top on salt!..do these people know how to prepare food at all? It was so salty i was tempted to give the remainder to my dogs also...but think i will try to dilute the salt with adding rice and vegetables with it...and i am on budget and these two items were extremely expensive...I am a member and the food was very ill prepared...There are some hot food items i haven't eaten yet...one that i am waiting on is the garlic mashed potatoes...the taste try will be today..and i will give you my opinion on this....really....was the main chief on vacation on Saturday? Yikes!

M. J.

A: Thank you for taking the time to write to me about your experience with our hot bar. I am so sorry that the dishes were not to your liking. We have been experiencing some staffing issues in the kitchen and unfortunately this slipped through. We have taken steps to ensure that this will not happen again. If you would like to discuss further I may be reached at 530-758-2667 Sunday through Thursday 7am-2pm. Again, I apologize for your less than awesome experience.

Gina Decambra, Assistant Deli Manager


Q: I see you are advertising food delivery - and it seemed like a good time to comment on something I have been thinking about for awhile... you need a new chef in the deli - the deli salads and the soups and hot food leave much to be desired - flavor! freshness, appearance. I love to cook and have a great palate and your kitchen can do better. I'm not trying to be mean I love the co-op and I want to see you shine! I see you trying to copy some of the Nugget salads - that's great - but they need to be excellent not just so so. really I think you can do it! If you want more specific suggestions I would be happy to help.

W. S.

A: Thank you for your thoughtful feedback. I will pass your suggestions on to our Deli Manager. We are not able to offer free delivery of food, however. This time of year, we offer free delivery of Christmas trees on eligible Saturdays. The final one is December 17. Thanks, again, for taking time to write!

Lis Harvey, Marketing Manager


Q: Request that we carry shelf stable organic silken tofu like we used to do.

T. R.

A: Hello! We do currently carry a shelf stable silken Tofu by Mori-Nu and it is non-GMO-certified but not organic. I am not sure why we discontinued the organic silken tofu. However, I will look into it and make sure to get back to you when I find out the answer.


I'talia McCarthy, Center Store Manager


Q: Charge a fair price for all vegan products. More specifically the Gardein vegan frozen products are really really over priced at the Davis Food co-op. The Nugget charges $1.00 less per package as does the Bel Air market and Whole Foods. Grocery Outlet, when they have them charge up to $2.00 less per package. I would think the Food Co-op would be more competitive. You know its a good product because you can’t keep some of them on the shelf. Be more fair in your pricing. Usual excuses don't apply in this case. When you first started carrying the product it was more affordable. I don't want to accuse you of price gouging but.....

D. C.

A: We lowered the price of the Gardein products to $4.99, the suggested retail price. The Co-op is a small business and cannot compete with the buying power of Nugget, Whole Foods and Grocery Outlet. In our competitive, post-Starbucks world, the big box grocery stores would love nothing more than for you to think the Co-op is "price gouging." We are not. We work hard every single day to offer fresh and local and quality products at the best possible price--while still providing our employees with decent pay, excellent benefits and a cohesive work environment. Thank you for your suggestion and thank you for supporting the Co-op!


Katie Bielski, Center Store Buyer & Lis Harvey, Marketing Manager


In Brief:

We will look into bringing back:

  • Community Grains pasta


November/December 2016

Please note: We cannot reply to anonymous comments. Click here to have your say!


Q: Request that we carry red bananas.

-PV

A: Thanks for emailing us at the Co-op with your request! I'm happy to share that we have been carrying red bananas for a short amount of time now and intend to keep doing so. We experience occasional "gapping" with them, meaning that they become unavailable from time to time. When we do have them, they are next to kiwis and mangos on the same table as the large yellow banana display.

-Brad Elliott, Produce Manager


Q: Request that we carry: Baba small batch spicy black bean humus, vegan curry humus. Actually all of the Baba Products are good.

-LB

A: Thank you for your request, however due to limited shelf space we only carry the top/fastest selling items. I would be happy to special order a case of the Baba Hummus for you, there are 6 to a case.

-Katie Bielski, Frozen/Dairy Buyer


Q: Request that we carry Celestial Seasonings Organic Teas

-CM

A: Thanks for your request to carry Celestial Seasonings Organic Teas. I will look into seeing which of our distributors carry this product, and will contact you on if we decide to bring the product in or if its available for special order.

-I’talia McCarthy, Center Store Manager


Q: Request that we carry a decent Halloween candy. In the past 2 years you have carried the small endangered species chocolate bars-trick or treat size, individually wrapped in a larger bag. This year the only candy has 6 small print lines of ingredients many of them have no organic alternative all have gluten. This is no better than Safeway. Thank you. P.S. I don’t think you have sold out of the healthful stuff. I have been looking for 2 weeks now and I have asked.

-MH

A: I am so sorry that you were unhappy with our Halloween candy selection this year. We had many different alternatives of candy that we put out late September and they were the first to go. Unfortunately we must pre-order the candy three months in advance and we tend to order based on what we sold last year. I will make a note to order more for next year. Sorry for any inconvenience.

-I’talia McCarthy, Center Store Manager



Q: We always seem to be out of Acme whole wheat both types. I got the last whole wheat of any kind from Acme Bread Co. at 9:15 am less than one hour after delivery. The rest of the shelf is full of the other kinds of white bread or specialty types. I use whole wheat levan when it is the last whole wheat to go. Someone else also likes it, (as) much as you get 2 per day. The regular whole wheat is always out before 9:00. You need to order maybe one more at least of both whole wheats.

-SM

A: I will make sure to contact ACME and see if we can get some more whole wheat. I know they try and give us exactly what we can sell, in order to cut down in spoilage. Please look for more on the shelf in the near future!

-I’talia McCarthy, Center Store Manager



Q: Request that we carry Kosher Chicken Broth; even Raleys has this. Can you explain why the 1st time in 25 years there is no holiday Challah?

-SS


A: I will make sure to bring in some Kosher Chicken Broth, and to contact you when it arrives and is on the shelf. I know that we had Challah in the bakery department this year, and that it gets ordered on a regular basis. Please feel free to ask any employee to help you find where it’s located, the next time that you are in the store. Thanks for your feedback, we really appreciate it!

-I’talia McCarthy, Center Store Manager



Q: Request that we carry Jarlesberg Lite Cheese.

-SS

A: Thank you for your request for Jarlesberg Lite Cheese. Unfortunately, we used to carry this product and we discontinued it due to low movement and shrinkage. If you would like, we can special order it for you!

-I’talia McCarthy, Center Store Manager


Q: Request that we carry Stouffers, Knudsens. Now you’ve stopped carrying Stouffers brand frozen foods (all kinds), Knudsens cottage cheese, Angelinos Mac n’ Cheese, chipped beef, fettuccini alfredo. Standard operating procedure: 3 rows of product rarely bought, 1 row of product nearly always out. Then the 1 row isn’t restocked for weeks…then it is discontinued. I wish I had a dime for every item I buy that you discontinue.

-FM

A: Thank you for your request. I'm so sorry but we did discontinue that account. There are some Stouffer's and Lean Cuisine products available through another distributor. I can order these through a special order, which means you would have to order a case, which is usually 6 to 12. I can send you a list of the products if you like. Our main issue is shelf space, and we try to bring in as many local and organic products as possible. Please let me know if there is anything else I can do for you!

-Katie Bielski, Frozen/Dairy Buyer


Q: Bee House teapots and cups range from $11.95 to $33.95-a $22 “gap”!! All are up too high to reach to see if price is on bottom…SOLUTION Colored dots to code prices so you actually sell them! The same goes for the Tea Forte cups in boxes on the top shelf.

-MS

A: Thanks for your great suggestion about the Davis Food Co-op teapot location. We will be moving them down for the fall / winter season, even though we have had much success with them above our bulk herbs. It's understandable that there is a price gap confusion where they are located, and will address it soon! Great idea!

-Sonia Chevalier, Wellness Coordinator


Q: Please bring back the Capellino pesto sauce with pine nuts-fresh, not frozen! You used to carry it before you moved the pestps. This is super yummy pesto and I miss it badly!

-CK

A: The Capellino's Pesto is shipped to us frozen. I like to keep that way to prolong the shelf life, and I have limited space in the fresh Pasta set. We do still carry it, it's located in the first frozen door with the pastas. Thank you for your request, and thank you for supporting the Co-op. Let me know if there is anything else I can do for you.

-Katie Bielski, Frozen/Dairy Buyer


Q: Granola bin #7395 lists no added sugar in this, yet sugar is listed in nutrition stats as quite high. Higher than the ones with added sugar.

-D

A: Thank you for your inquiry. The ingredient list includes all products that are added to the finished product. The nutritional facts list all the components of each ingredient. So, even though there is no added sugar in this granola, the ingredients include organic cane juice, organic molasses and organic grape juice. All of these products have naturally occurring sugars as part of their make-up.


I hope this makes the nutritional facts make sense. If you have more questions, please send me an e-mail or phone the store and I will be more than happy to further expand on this confusing issue.

-Becky Santos, Bulk Buyer


Q: I have spoken to the cashiers and their legs hurt from standing. There are excellent foam, high quality pads for standing on long hours. Not that expensive, available from Amazon-very good quality with a guarantee, I believe they are called “Air” something? They are a life-saver! NO-the ones you have now do NOT COUNT. Admin should try standing for 8 hours at the registers. Concrete floors to boot! Yes, I know they get breaks- yada yada…Ones at Ace are way more expensive and poorer quality. I believe the mats are available at Woodland Costco as well.

-K

A: Thank you for taking the time to write and share your concerns for the well-being of our cashiers. We have recently replaced the mats with anti-fatigue kitchen and office comfort standing floor mats from Amazon.

-Bija Young, Operations Manager


Q: Please! Change the kid’s corner. You have it in a small dark place-no paper, no crayons-no fun! Now have to have kids running around store.

-CO

A: Thanks for taking the time to write about the kids corner. We are still trying to figure out the best seating options for that corner but the light issue is being addressed ASAP.

-Bija Young, Operations Manager


Q: Today I was surprised to hear some extreme “techno” music at the Co-op. I’m not complaining so much because of my personal taste, but because that sort of music is just not appropriate in public. A more “neutral” sort of music would be appreciated, regardless of genre.

-R

A: Music is such a subjective thing. We try to please as many as possible but ultimately end up annoying some. Without specific dates & times I cannot investigate. We have recently been having some work done on our speakers and paging system which has led to fluctuations in volume.

-Bija Young, Operations Manager


Q: Are you sure the new butcher wrap paper is not compostable? The new city composting program allows things like waxed milk cartons so I thought it would be fine to toss the wrap in my container. I'm guessing the plastic-y material that goes between the pieces of meat is not...

-J.K.

A: Although our wrapping still involves a plastic sheet that should not be placed into the organics bin, our new, waxed butcher paper (brown kraft, printed with a white “Co+op” logo) is compostable. Further good news: that producer is practicing "source reduction" by making both the paper and plastic components of the wrap thinner. That means the portion you must discard (the plastic liner) is at least less material than it used to be.


Thank you for asking!
-Jim Pavlichek, Meat Manager and Bija Young, Operations Manager


Q: I'm very disappointed in the new supplier of frozen pizza dough. Not only is it an inferior product, it's about half the size and costs more. I used to prefer your pizza dough to Trader Joe's pizza dough, but now I cannot say that.

-J.S.

A: I am sorry to hear you do not like our new pizza dough. We decided to bring the Passione Pizza dough into the Co-op because they are local and offer an organic variety,
sprouted wheat, and they are gluten free. The packaging also works better for us, as the La Monica brand package would tear easily. Please let me know if there is anything else I can do for you! Thank you for supporting the Co-op.


Co-operatively,
Katie Bielski, Frozen Buyer


Q: What if the Co-op went back to the old system of turkey distribution? Found a new source for true heritage turkeys? Notified members of changes in the system? The only "heritage" turkey you have for sale this year is the Diestel hybrid. I did not know of that beforehand, as you discontinued your mailings for ordering turkeys. I think that your following Diestel's labeling of this turkey as "heritage" is very misleading. Had I known that you were selling hybrids, I would have found another source for my turkey. I have been serving true heritage turkey to my family and friends for years, and I am deeply disappointed to have to serve the one I bought tonight. (I only bought it because I thought there was not enough time to find a real heritage turkey.) If you are not going to offer the real thing, at least tell your prospective customers beforehand what you are offering.

I believe you have handled this year's turkey sale very badly. You discontinued the mailer, which might have provided me with the information I needed to find that you are not selling true heritage turkeys. Those of us who have used the system for years were left wondering what was going on. When I was able to ask someone, I found out that the system was "streamlined." Because I wanted to be sure to get a heritage turkey (or so I thought), I went out of my way to get to the store on the first day the turkeys were available. Had I been able to order it, I would have been able to pick it up at my convenience. To top it off, when the cashier tried to ring it up, the bar code did not work. After about a five-minute delay, someone came by to tell the cashier what to do. You have truly dampened my holiday spirit.

-G.M.

A: Oh no! We are so sorry you were disappointed. And thank you for taking time to provide crucial feedback on how we can better serve your holiday needs. We stopped carrying Mary’s Heritage Turkeys a couple years ago, because people weren’t purchasing them. Diestel unveiled their Heirloom line of turkeys at the same time, and those birds are a similar breed (in flavor) to the Narragansett birds raised on Mary’s turkey farms. In the future, you could special-order a Mary’s Heritage Turkey from our Meat Department prior to the holiday. It’d be best to do that early in the fall. Please give either me (ext 152) or Jim Pavlichek, our Meat Manager (ext 138), a call or email to discuss.

Sincerely,

Lis Harvey, Marketing Manager


In Brief:

Sorry, our distributor does not have:

  • Tofutti Fudgesicles

Sorry, due to limited space we cannot bring in:

  • Stoneyfield Ice Cream


We do carry:

  • J.R. Liggett Shampoo bars
  • Diestel Turkey (please ask our Meat Department if you need help locating it!)

October 2016

Please note: We cannot reply to anonymous comments. Click here to have your say!


Q: Some of my friends think Co-op isn’t clean. I think it’s the floor. Will you ever be able to get a new floor?

-RD

A: Thanks for taking the time to write. As of this reply we do not have a plan for redoing our floors. We may be able to get a new floor eventually but it will require careful planning. The disruption caused by re-doing a floor in a grocery store is quite substantial.

Bija Young, Facilities Manager


Q: Request that we carry: Self-Checkout

-A

A: Hi, at this time we do not have a plan for self-checkout. We are in the process of revamping our front end to speed check out times and provide the personal connection that comes with being a community owned cooperative.

Bija Young, Facilities Manager


Q: A project to propose: Planting some ground cover to go below the trees and bushes. I would recommend wild strawberry, creeping thyme, purslane, and irises. Get the bike repair station in better condition or have a shed with some public access to decent tools, make them available by donation.

-D

A: Hi, Thanks for the suggestion. We do have a plan to complete the garden make-over in the coming year.

Bija Young, Facilities Manager


Q: It was cheaper to buy a new bottle of Doc, Bronner’s than it was to bulk. That’s crazy.

-C

A: Sometimes the manufacturer gives a deal, and we purchase and pass the sale on to our customers. This can definitely happen in the case of bulk vs. prepackaged. Our 16 oz Dr. Bronner's Castile Soaps were a great buy, and those who don't purchase bulk items can take advantage of such a great sale. The 32 oz sizes end up on sale too! Thanks for shopping the Co-op!

Sonjia Chevalier, Wellness Coordinator


Q:Request that we carry Koshihikari California Rice for sushi

-JS

A:We can get this from North American. The new crop for this will be in towards the end of October, first part of November. We will be bringing it in at that time.

Becky Santos, Bulk Buyer


Q: Request that we carry: Samosa Pad, Hemp Fu.

-PV

A: Regarding your request for Hemp Fu and Samosa pads, our distributor has a manufacturer outage for the Hemp Fu. I have not been able to find any type of Samosa Pad/ Wraps, if you know of a brand name, that would be helpful. I will order the Hemp Fu when it comes back in stock, sometimes manufacturer outages last for months, I can notify you when it arrives if you like. Thank you for your request and let me know if there is anything else I can help you with.

Katie Bielski, Frozen Buyer


Q: Request that we carry Land O’ Lakes Whipped Butter. You had it until a week or two ago- now it’s gone. I want it. Please bring it back!!

-MG

A: Regarding your request for Land O Lakes Whipped Butter, unfortunately that product was discontinued, I am currently searching for a replacement, it would be Whipped Butter by Challenge, this item should be here this week. Thank you for your request, and let me know if there is anything else I can help you with.

Katie Bielski, Frozen Buyer


Q:Request that we carry loose leaf tea-black coconut. This is the 2nd request.

-KT

A: I checked with my current vendors catalogs and did not see if offered in the catalogs that I have. I am going to check to see if the vendors have this product in a more current catalog. I will continue looking.

Becky Santos, Bulk Buyer


Q:

Request that we carry: 100% grass fed beef; more cuts than just ground. I am doing all of my regular shopping elsewhere due to the lack of grass fed beef.

-LF

A:

Thanks for your interest, as it matches ours as well. We are searing for a source that we can sell at viable prices. Whether organic, or all natural, we’d like to offer 100% grass fed as soon as we can. We’ll keep searching until we succeed.

Jim Pavlichek, Meat Department Manager


Q:

Thanks! Everyone in meat department especially! Would compostable meat wrapping paper be possible? Non Styrofoam packaging? That would be so awesome!

-E

A:

We would love that too! We already divert most of our waste that our department produces, and we’d love for that to extend to our owners and customers when they get their products home. We’ll keep our eyes peeled for a source. For now, you may have noticed the new CO+OP paper we’re using. While it’s not compostable, it does use much less material than the paper we previously used, so we’re part-way there.

Jim Pavlichek, Meat Department Manager


In Brief:

We do carry:

• Wraps/Tortillas 12”+ (on aisle 8 by Indialife)


September 2016

Q: As a daily salad builder for the past 20 months, I'd like to praise the salad bar for being consistently excellent and now 100% organic. See below for some suggestions. The move to a 100% organic salad bar along with a higher price per pound should not eliminate some of the food options that make me (at least) look forward to a salad: (A) Organic blue cheese crumbles - these were in the salad bar but have disappeared; (B) organic walnut pieces - sold in bulk by the Coop but so far not in the salad bar; (C) organic bacon bits - Applegate Organics uncured Sunday Bacon, for example. Also, please refresh the organic chopped eggs more regularly - they descend into zombie territory after a few days of being trotted back out to the bar. This man cannot live on chia seeds alone!

PN

A: Thank you so much for the salad bar praise. We have been diligently working to provide some new and exciting items. We are working to have bacon and Mary's organic chicken on an everyday basis but have had recent issues with the bacon supply. Please let me know of any suggestions you may have or would like to see implemented.

David Hernandez, Deli Manager

Bear with us! A visit to our salad bar today (9/7/16) for my own delicious lunch revealed perfectly-cooked hard-boiled eggs and blue-cheese crumbles to round out my organic plate of chia seeds, croutons, carrot, arugula and caesar dressing. Thanks for your help and guidance, and we promise we'll keep working out the kinks!

Lis Harvey, Marketing Manager


Q: I'd like to praise the friendliness and helpfulness of all workers at the Davis Food Co-op on a very consistent basis. Please sell eucalyptus oil and eucalyptus leaves & eucalyptus nuts. Or, please just bring some eucalyptus nuts and give them away please.

KJ

A: Thank you for your praise, as all of us here at the Davis Food Co-op strive to give excellent service! Currently, we do carry eucalyptus oil in the Wellness Department. There are a few brands to choose from. Please feel free to give us a call, if you have questions about the products and pricing. Unfortunately, we do not have access to the other products. Hope this helps, and to see you here soon!

Sonjia Chevalier, Wellness/ General Merchandise Coordinator


Q: I've followed, purchased and enjoyed the prepared tri-tip from the Co-Op for the past few years, first on Saturday and now on Thursday. It WAS simply, the best in town and the best in the county (yes, better than the burnt beef from Buckhorn). I bragged to friends that they had to try the tri-tip from the Co-Op. Sorry to say, those days are over. The fellow that used to meticulously marinate and then grill the tri-tip shared with me the "recipe," or at least the ingredients used in the marinade. Fortunately I saved a package label from the time he was preparing the meat so I have the ingredient list. The tri-tip being sold now is not good, it isn't even ok. The seasonings are sub par & the cooking method (oven-baked?) If you can re-create the recipe that was formerly used when the tri-tip was sold on Saturdays, I'll start buying it again. If not, I won't buy it and I'll advise friends to avoid it.

LB

A: I thank you so much for your feedback on the tri-tip. During the summer we have had many spare the air days and have been forced to cook our tri-tip in the oven during these times. We pride ourselves on our bbq and wonderfully smoked meats. We will actually be having the barbecue today if you would like to come in and test it out. Please feel free to give me a call or email anytime with your suggestions.

Thanks so much,

David Hernandez, Deli Manager


The produce dept. seems to have come to life in the last 3 or 4 months - love the variety- presentation - just seems better - keep up the good work.

PP


Q: Thanks for all of the plant-based/vegan items you carry. If you advertised some of them (free), more would get purchased and you would be able to continue carrying them. People on these pages are very interested and we post photos of items and sales we see to one another. https://www.facebook.com/VegansOfDavis and https://www.facebook.com/COOLCuisineDavis Both have chat groups that are active. Thanks.

AM

A: Thank you for taking the time to appreciate our options! It’s heartening to receive such kind words. While we usually channel our social media efforts through our own Facebook page (http://facebook.com/davisfoodcoop), our Club Vegan page, our Teaching Kitchen page, or our Twitter and Instagram profiles, it’s always awesome to be invited to another table. I will look into options on those pages you mentioned!

Lis Harvey, Marketing Manager


Q: No flaws! You guys are awesome!!

M

A: Thank you so much for your comment. We love that you love our Coop and value your patronage. If you haven’t tried it yet, come check out our 100% Organic salad bar.

Prasanna Regmi, General Manager


Q: I appreciate the recycling bins outside. Is there a chance we could add composting? A bin for compostables? Many of us live in apartment building and could bring items over (within reason) and compost Co-op food containers.

MM

A: We are currently working towards offering compost collection on the patio. We are sourcing suitable receptacles, large, commercial size can liners, and increasing our pick-ups with DWR. We will however discourage folks from bringing their compostables from home. The city offers organics collection to all residents, including apartments.

Bija Young, Facilities Manager


Q: Landscaping and tables out front-GREAT!

JL

A: Thanks for the feedback! Whole Systems Designs did a great job.

Bija Young, Facilities Manager


Q: New construction up front/near cashiers. Wrong color! The dark brown sucks the light/energy from the front of the Co-op.

LA

A: Thanks for taking the time to write. The brown is one of four colors in our Davis Food Co-op brand pallet (visible in the Buyer's Office, down the hall on the right past Mermaid Sushi) and was the one that most closely matched current wall colors. As we make updates and adjustments in the store we will be using our brand pallet so things will start to match better. We will eventually have some colorful signs on that wall that will add more flare to that corner.

Bija Young, Facilities Manager


Q: Request that we install a self-checkout booth.

D

A: Thanks for the suggestion. We do not have the space to implement a self-checkout booth at this time.

Bija Young, Facilities Manager


Q: We love the coloring area and child-size carts!

M

A: Excellent! We love our littlest shoppers.

Bija Young, Facilities Manager


Q: New check stand lights = cool! But bulbs are really bright

J

A: Thanks for the comment. We need those bright lights to let all our shoppers know when a lane is open.

Bija Young, Facilities Manager


Q: There needs to be shade for the peeps in the square. Come on! Be human!

C

A: All folks who use the Free Speech Area are told prior to arriving on-site that they will need to provide their own shade.

Bija Young, Facilities Manager


Q: Request that we carry Cork it again wine. Love you guys.

SM

A: We're so happy that the Davis wine scene is expanding and diversifying. Between Cork it Again, Putah Creek Winery's tasting room, Vini and the Co-op's wine tasting events there's always a great place to sip wonderful vino! Unfortunately, we just don't have space on our shelves for everyone. With Cork it Again just down G St. and with an awesome refill your bottle offer ($1 off) we thought it would be pretty easy for folks to purchase straight from their retail store. Check out their website for hours and events, they have Sip and Paint classes that are super fun! http://www.corkitagain.com/

Cheers!

Julie Loke, Wine Buyer/Asst. Grocery Manager


Q: We always seem to be out of Obi (soft drink). I have not seen Obi in the soft drink section in a couple of months-can I order it?

D

A: We have not discontinued Obi, it just has moved to a different spot. it is now located on aisle 8. Sorry for any confusion and thank you for shopping at the Co-op.

I’talia McCarthy, Interim Chill Manager


Q: The chocolate Ibarra I bought last week looked and tasted heat-damaged. I think it might need to be stored in an area away from the light. It was in the sunny coffee porch. Maybe it had melted there or on the delivery truck. I’ll eat it anyway but it’s much better when fresh.

CO

A: So sorry to hear that. We are looking in to moving the drinking chocolate in to the baking aisle. Stay tuned. Thanks.

Rose McFadden, Grocery Manager


In Brief:

Thanks for suggesting, we’ll look into:

  • Village Bakery Sliced Rye
  • Kamut Rice Cakes
  • Coconut Black Tea

Sorry, our distributor does not have:

• Conservation Magazine


We do carry:

• Aloe juice (in Wellness and the front cooler!)


Sorry, due to limited space we cannot bring in:

  • Badger Rose Facial Oil
  • Vegan Health and Fitness Magazine
  • V-Dog Dog Food
  • Mrs Meyers Laundry Detergent


August 2016


Please note: We cannot reply to anonymous comments. When submitting a suggestion, include your name, Member Number, and a method of contact.

Click here to submit a Suggestion Box comment!


Q: Just saw the finished remodels for the first time. Walked in the far door and said to myself what has happened? Why is the co-op so dark? And small? Before I realized why. I think the dark brown finish to the remodel is very wrong. It cuts off light from the registers. Paint color should be pale to reflect light and make the area seem bigger not cramped. There are plenty of light yellow walls in the store already. This area should match the already painted yellow areas.

JH

A: Thanks for taking the time to write. Color is one of the more subjective things around. While some love it, some hate it and not everyone sees it in exactly the same way. We recognize we can not please all the people all the time but we do attempt to please most of the people most of the time. The brown wall is a work in progress. Marketing will be adding some bright and colorful signage to the wall and we will be reorganizing to add more seating in the very near future. The reason I selected the brown rather than one of the other wall colors on the sales floor is that we are moving towards our branded color palette, which can be seen in our main buyer's office in the back of the store. Out of the four colors in the pallet the brown was the one that matched the existing walls the best and would not show the dirt and scuffs from carts and customers in short order.

Bija Young, Facilities Manager


Q: Thanks for all of the plant-based/vegan items you carry. If you advertised some of them (free), more would get purchased and you would be able to continue carrying them. People on these pages are very interested and we post photos of items and sales we see to one another. https://www.facebook.com/VegansOfDavis and https://www.facebook.com/COOLCuisineDavis/

Both have chat groups that are active. Thanks.

AM

A: Thank you for taking the time to appreciate our options! It’s heartening to receive such kind words. While we usually channel our social media efforts through our own Facebook page (http://facebook.com/davisfoodcoop), our Club Vegan page, our Teaching Kitchen page, and our Twitter and Instagram profiles, it’s always awesome to be invited to another table. I will look into options on those pages you mentioned!

Lis Harvey, Marketing Manager


Q: Why do you charge sales tax on Kombucha and Sacramento Co-op does not?

A: California tax on Kombucha is based on the alcohol content of each drink. If the alcohol is less than 0.5%, no sales tax. More than that, there is tax. Don’t know what Sac Nat is doing, but ours are taxed (or not) according to the law.

Steve Kobs, HR


Q: Why did you make prime retail space into an office (formerly register 9/10)? Plus, the paint there is way too dark.

A: That area was not prime retail space. To be a ‘hot spot’ there needs to be shopper traffic going by. Not the case there. The renovation to use the space for checkout lanes was admirable, but returning the space to an office (which it was originally) was the best use of the space.

Steve Kobs, HR


Q: I came to buy supplies for salsa but no red/yellow/orange bell peppers, no Anaheim peppers and no one in produce easily available to ask. Yes I could have gone to deli and had them page someone, but would I have gotten my supplies?

DW

A: The reason we are presently out of stock on these (and several other varieties of) peppers is simply a matter of availability. To put it frankly they are currently unobtainable through any of my suppliers. Which, as inconvenient as it is, makes sense as Anaheims are not in peak season until late in the Summer. This puts us in a situation known as "gapping" in which we are between sources of a given product, ie. the Mexico and Central America crops have reached their end but the California and other US crops have yet to be ready to harvest. I am sorry we did not have what you needed today, and I hope this helps clear up exactly why that was. I hope to see you in the department again soon.

Brad Elliott, Produce Manager


Q: Truly it seems that there is a game of obstinacy in the stocking of products. A popular item sells out over and over again. When it appears on the shelves it is quickly sold out…yet it does not re-appear until the next scheduled time…and it appears in the same quantity. No more is ordered, and no more often. Excuses abound but the result is the same. Two different cookie brands, once in dairy, Hot foods bar (supposedly improved) only sells dried-out suechun chicken and less often. Now Knudsen cottage cheese rarely appears in its accustomed place. Again and again this syndrome repeats. For overpriced groceries that you cannot count on, I am disappointed every time I come here, and am questioning why I return. I guess it’s because of some of the nice people here, except then what was done to Fran was abdominal. If I didn’t live a block away, I’d have left you sooner. Another item request you can ignore…Pet food, Fancy Feast shredded beef with cheese in the small cans. I already go elsewhere for this and gives added rational for grocery shopping elsewhere.

FM

A: We are very sorry to have disappointed you. We are working store wide at addressing out-of-stocks. We cannot fulfill all requests for items to carry. The Fancy Feast items do not seem to be available from our distributor. Please feel free to ask for me personally the next time you are in the store and frustrated by an out-of-stock item. I may have more specific information on hand at the time it is occurring. Thank you for your long-time business.

Rose McFadden, Grocery Manager


Q: All the nut butters except one contain palm oil. This is a filler and it is a grave product because it is the leading reason for the destruction of the rainforest-Lungs of the earth. I propose the Co-op take a stand for the climate by banning palm oil.

SR

A: Any Member can start a boycott process with a petition-signing campaign. Please take a look at our Bylaws for more information on how to start your own petition, or contact our Board of Directors at board@davisfood.coop

Rose McFadden, Grocery Manager


In Brief:

Thanks for suggesting it! We'll look into:

• Cocktail sauce without high fructose corn syrup/

• Honey Nut Rice cakes

• Nanak’s lip smoothee SPF 10

• Large sized organic Vegenaise

• More vegan options in deli

• More options for organic extra virgin olive oil from California

• Australian lizard sunscreen for sensitive skin

• Canned (20 oz) Jack fruit in brine


Sorry, our distributor does not have:

• Fancy Feast shredded chicken and cheese, and shredded beef with cheese


Sorry, due to limited space we cannot bring in:

• NY Times daily


July 2016


Please note: We cannot reply to anonymous comments. When submitting a suggestion, include your name, Member Number, and a method of contact.

Click here to submit a Suggestion Box comment!



Q: You used to have Lakewood Organic pineapple juice. I have not seen it for a few weeks. Please bring it back. Thank you!

MH

A: This item is no longer available from our distributors. We now carry R.W. Knudsen Organic pineapple juice.

Rose McFadden, Grocery Manager


Q: It looks like you are replacing the USA grown organic frozen edamame with edamame grown in China! If so it is a bad move. Due to China’s poor record of safe food I am appalled at the Co-op’s action.

DH

A: Hi there! Can you be more specific as to which brand/product? I am not familiar with any of our brands changing their country of origin. The SKU number you provided does not match any of our products. These are the edamame we carry:

Cascadian Farms Edamame-Country of origin-China

Seapoint Farms Edamame-Country of origin-China

Eda-Zen-Country of origin-USA

Please let me know if you have any more questions!

Katie Bielski, Frozen Department


Q: The Deli sandwich-makers are on fire lately! I just had a life-changing Bagel & Veggie sandwich with sauerkraut, pickles, crazy crunchy-fresh vegetables and smoked salmon. Bagel Salad Sandwich, what a revelation! Thanks to Miles and to the new manager in the Deli for encouraging delicious creativity.

LH

A: You’re welcome!

David Hernandez, Deli Manager


Q: Why are you stocking junk frozen juices? Anything labeled cocktail is sugared junk! Please order cranberry and pomegranate frozen concentrates- pure!

DL

A: I am so sorry that you are disappointed in our frozen juice selection. I have talked to our frozen buyer and we hope to bring in some better options in the near future.

I’talia McCarthy, Interim Chill Coordinator


Q: I would like to see more coffee brands that are rainforest alliance certified. This certification means that they are working to prevent deforestation of cloud and rainforests by promoting shade grown coffee. Currently the only brand is Marley and they don’t have their certification on their packaging. Thanks!

LB

A: Thank you for bringing this to our attention. I will be on the lookout for brands that we can sell that have this certification.

Rose McFadden, Grocery Manager


Q: Hi! You used to carry SoDelicious Almond+Plus (5x Protein, Vanilla) in large containers in your refrigerator section. We’d love to see it there again. Looks like you now only carry 8oz sippy cartons.

RR

A: Thank you for your suggestion. Unfortunately that product was discontinued due to low sales. If you would like, you can always special order any product that we do not carry.

I’talia McCarthy, Interim Chill Coordinator


In Brief:

Sorry, our distributor does not have:

• Bulk MSG


Thanks for suggesting it! We now carry:

• Cinchona bark in our Bulk Department (used in homemade tonic water recipes)


June 2016


Please note: We cannot reply to anonymous comments. When submitting a suggestion, include your name, Member Number, and a method of contact.

Click here to submit a Suggestion Box comment!



Q: Could you please have staff restock produce more often, even on weekends? There has been a significant decrease this year regarding produce restocking. I shop on different days of the week and now find on every trip that many common items are empty on the floor even though the stock is available in the back (when you locate someone to go and look).

C.C.

A: Thank you for reaching out to us, it truly is helpful to hear what our customers are thinking and experiencing. I agree with your comment and we've been working on a solution.

Up until recently, we've been challenged with a very understaffed department. We simply did not have enough people to keep up with the volume of produce that our customers were buying. I'm glad to say though, that we now have a fully-stocked produce team to fully-stock the department! I think that you will see a big difference in the way that the department looks the next time you're at the store.

Again, I really appreciate the time you took to share your thoughts - my inbox and phone are always open to you and any other customer with questions or comments.

Brad Elliott, Produce Manager


Q: Bring back the kids books!

R.W.

A: We've donated our children's library, and repurposed the old bookcase that had become a nest for dust bunnies. We have big plans for the Front End! Kid-friendly improvements are among our priorities. Stay tuned, and thank you for your patience while we update and overhaul the store.

Lis Harvey, Marketing Manager & Bija Young, Facilities Manager


Q: Tear out the unused tarmac by the old front door and put in a quiet grass eating area, similar to the volunteer garden of days of gone!

R.

A: Thanks for the feedback. We are exploring options for better use of our outdoor space.

Bija Young, Facilities Manager


Q: Recently ID labels have been put on every single fingerling potato. I understand this is to help the cashiers, but they all have the same price! It is very annoying to have to peel 40 stickers off your potatoes to make a meal. Thanks for listening!

P.H.

A: This is a dilemma for us. It certainly is frustrating to peel off stickers. It is also aggravating for customers to be quizzed at checkout with queries like, “Is this an organic avocado?” The stickers improve accuracy. We don’t enjoy putting them on. The fingerlings were a bit of overkill because they are distinctive. After experimenting a bit, we think there is a good balance now with stickering the items that cause the most confusion.

Brad Elliott, Produce Manager


Q: Sound environmental practices as stated on an ongoing level this statement is untrue as long as the Co-op continues to surround the building with pesticides that kill our hawks, owls and cats.

C.W.

A: This is a challenging problem. Rodent control is a huge problem wherever there is food and an exterior perimeter of attractants and poison is very effective. A terrible “cost” of poison is the death of non-targeted animals that consume dead or dying rodents.

Our landscaper is keen to make some changes to reduce pooled water locations and other rodent harbors. We are meeting with our current pest vendor and another vendor to discuss reducing or eliminating poison and using snap traps or combination poison and entrapment to reduce suffering of targeted animals and prevent them from becoming food for others.

I worked in a store that became overwhelmed with mice. It was a huge health risk for customers and staff and we really struggled to get back in control. We will try to reduce our use of poisons, but I have to say that the methods we use must be effective.

Steve Kobs, Interim General Manager


Q: We should get a master list for the bulk jars. One the customers can see.

CW

A: I will check with marketing as to how we can do this.

Becky Santos, Bulk Foods Buyer


Q: Micaela’s tortillas-I love them and have been buying them for years. They are often moldy. There are moldy ones on the shelves right now. Nugget refrigerates theirs. They really should be put in the fridge in the store.

M.L.

A: Thank you for this feedback. We will look into getting them a space in the refrigerated cooler. Thanks.

Rose McFadden, Grocery and Wellness Manager


Q: Move the organic rolled oats to a gravity bin so it’s easier to get them and caused less of a mess.

CW

A: The organic rolled oats are on the floor because we need a bin that can hold at least 25+ pounds. The gravity bin holds approximately 12 lbs. We generally go through 50+ pounds a day. We do not have the space in the gravity bins to run 2 bins. We would be running out of oats regularly. If a customer is having problems getting the oats, we would gladly help them.

Becky Santos, Bulk Foods Buyer


In Brief:

Yes we do carry (please ask if you can’t find it):

• Blue Corn Chips single-serving


We will bring in:

• Vegan yogurt starter


Thanks for suggesting, we’ll look into:

• Teff Grain

• Natto


Sorry, our distributor does not have:

• Mushroom popcorn

• Anderson's tomato soup


We no longer carry due to slow sales (some may be special ordered):

• Canario beans


May 2016


Please note: We cannot reply to anonymous comments. When submitting a suggestion, include your name, Member Number, and a method of contact.

Click here to submit a Suggestion Box comment!


Q: IS IT TRUE THAT THE 6 LIGHTS ON THE CHECKOUT STANDS COST $4,500? IF IT IS, WHO MADE THE DECISION AND WHY IS THIS A GOOD WAY TO SPEND OUR MONEY. [ sic ]

J.W.

A: The lights cost about $2,000, but I considered spending more. $4,500 was an early estimate. Our cashiers reported that some customers would be frustrated trying to figure out which check-out lanes were open. Shoppers see someone standing at a register, they make their way to the lane only to see the belt sign that says the register is closed. The customer then has to go back to an existing line. The lights have eliminated this problem and are extremely common in retail stores. The lights allow a customer, as they approach the registers, to decide what line they will go to. Not every customer appreciates the lights, but many do. The general manager decides on expenditures like this. In this case, I followed the recommendation of my colleagues, which was consistent with my own experience.

Steve Kobs, Interim General Manager

Image

Cashiers Molly (forefront), Alex, Alex and Fran (background).


Q: Why are you encouraging people to use plastic bags for bulk items? Paper bags should be used in all areas.

P.S.

A: We strongly encourage people to bring their own re-usable containers. We also sell pre-tared mason jars that customers can fill. You may grab medium sized paper<