December 2023 Feedback Responses

Grocery

Request that we carry:

Please consider carrying TreeLife plant based (cashew) cheese. The original goat cheese is delicious! (pic below) and they have several varieties in addition to that.
I had to go to Sprouts in Woodland to get this cheese–I hope the coop can get some in!
Thank you.

Response:

I found this item in UNFI and I ordered it today. Assuming it’s in stock we should have it tomorrow and I’ll put it in the system. It is now located in Aisle 13.

Thanks! -Lashundra, Cheesemonger

Beer, Wine, & Spirits

Request that we carry:

500 ml cans of Pilsner Urquell. You use to carry the 500 ml cans and even resumed carrying them as my request (thank you!). The beer in those are much fresher, whereas in the bottles you recently started carrying, is flat. Please switch back! Thanks!

Email Response:

Thank you for your feedback, we appreciate you supporting the Davis Food Co-op. The Pilsner Urquell in cans has been on a long term manufacturer outage. We do not know when they will become available again. We will resume carrying them as soon as they are back in stock. We brought the bottles in as a replacement in the meantime so we would have something available for our customers. Please let me know if there is anything else I can assist you with.

-Katie, Beer and Wine Specialist

Operations

Comment:

Please, please stop selling or promoting farmed salmon. The practice of farming salmon is absolutely disgusting and unsustainable. And it is detrimental to the wild salmon population. At a minimum, you need to label your salmon bowls “farmed salmon”

Email Response:

Thank you for your recent Suggestion Form regarding the salmon we offer at the Co-op. The Meat Department exhibits a preference for wild-caught salmon; however, due to its seasonal availability, alternative sourcing strategies are employed during off-season periods. Specifically, efforts are directed towards engaging with businesses known for upholding ethical practices in the procurement of salmon. The 2023 California salmon season was cancelled due to vulnerability in the wild population and is why we have to rely on farmed stock at the moment. If the wild population is healthy, the 2024 season would start in late spring. https://wildlife.ca.gov/Fishing/Ocean/Regulations/

Salmon Bluehouse Salmon, which you will find in the Meat Department, raises their salmon in a “Florida Bluehouse”, which is operated much like a greenhouse, which eliminates the need to use ocean net pens in remote areas of the world. The Bluehouse uses a technology for growing sustainable seafood on land called Recirculating Aquaculture Systems (RAS). Their water is continuously purified by a state-of-the-art filtration system and the fish are free to swim against strong currents, as they do in the wild. Their salmon will never have contact with sea lice or be exposed to wild fish diseases, so this allows them to grow strong and healthy in a humane way. Bluehouse salmon have plenty of space to swim, dive, and jump. Their deep tanks are crystal clear, kept at their favorite chilly temps, and give their salmon plenty of room to range with a density ratio of 95% water, 5% fish. More information on Bluehouse Salmon can be found here: https://bluehousesalmon.com/faq/ 

The Deli has also updated their descriptions to their salmon meals to include: Farmed Raised Salmon, Aquaculture Stewardship Council Certified (ASC), Global Animal Partnership Certified (GAP). 

Thank you for your thoughtful inquiry regarding the sustainability of our salmon products. We appreciate your commitment to environmentally conscious choices. Let us know if you have any further questions. Cooperatively,

-Anna, Education and Outreach Coordinator

Grocery

Request that we carry:

French Toast at the Hot Breakfast Bar-Yuuummm!!!!!! 2 weeks ago (I believe) you had VERY yummy french toast at the new hot breakfast bar. I came for it last weekend and today, but no luck! 🙁 Please bring back the delicious french toast!

Response:

We serve French toast during our Breakfast hotbar, which is served which is Wednesday, friday, Saturday and Sunday between 9am-12pm

-Alishia, Prepared Foods Manager

Marketing

What if the Co-op did this:

Please paint the Co-op floor a beautiful trader joes brown-amber color. Get rid of the disgusting black-moldy-looking current floor. You have settled your aisles so there is no longer that excuse. As for drying-time-do it section by section on Sat/Sun- DO IT LAST. The Co-op has lost its standing in the community due to the floor- realize that it is not only revolting but appears unsanitary. One look at the floor and the customer is turned off. Parts look like actual black mold! Please take this seriously at last and to heart….Thank you.. Please direct this comment to the Board please, thank you.

No response was requested, but was forwarded to the board of directors email.
Operations

Comment:

Hi! I just had a little accident in your parking lot, I tripped into my cart when it got caught on a bad edge in your lot. It left a pretty nasty bruise on my shin and your deli people were very kind to give me some ice and I’m out in the parking lot right now and I will live. That’s not a problem. But I wanted to bring it to your attention because it needs to be filled in and fixed so that the pavement is smooth for people who have mobility issues. I do not, and I just suffered a pretty nasty bruise, but I have a friend who has brittle bone disease, and that would’ve broken his fibula. Someone could take a really nasty spill in that spot next time and it’s right next to where you’re disabled parking is.

Response:

“Good Morning, Evangeline, and thank you so much for reaching out. I am so sorry to hear uneven pavement in the parking lot caused you to trip. I do hope you are okay! I am going to coordinate with our facilities and maintenance team to see what we can do to address the bad edge ASAP. To be candid, there are a few other spots in the parking lot that need attention as well. Our Board of Directors oversees large facilities improvement projects so I will flag this incident up to them so they know it’s a concern for our shoppers when considering large-scale improvements. I am always happy to chat about improving our Co-op. Feel free to call (530) 758-2667 and ask for Christine in Marketing. Wishing you well!”

-Christine, Interim Marketing Manager