February 2024 Feedback Responses

 

Wellness

Comment:

Good morning, Recently, I have visited your co-op store and wanted to purchase some multivitamins. I was very disappointed by the price hike on the women’s multivitamin vs. the men’s from the same manufacturer and same ingredients. The only difference was that the packaging was gendered. My question is if the coop priced the item higher or the manufacturer? I’m deeply offended by the price gouging. Hope you can help.

Response:

After some digging I have good news: we changed the price of the women’s to match the men’s and are able to purchase them at wholesale prices for the same! I deeply appreciate you bringing this to our attention. I am also grateful to our Wellness and POS teams for their support to make this right. If there is anything else I can help with, please let me know. Cooperatively,

-Christine, Interim Marketing Manager

Bulk

Request that we carry:

Red Licorice in bulk- you used to carry it in bulk but now its gone and I miss it! Thanks!

Response:

Mike brought Red Licorice back to bulk. It is now on the floor.

-Forrest, Center Store Manager

Produce

Comment:

Is it my imagination that there are fewer local farm veggies? I see a lot of generic California labels

Response:

Thank you for reaching out and expressing interest in our local farm veggies. We are proud of our diverse selection availability, sourced from reputable farms such as Full Belly, Terra Firma, and Good Humus. Here is a list of some of the local farm veggies we currently have in stock:

Fennel Leeks Green, Red, and Savoy Cabbages Bulk Carrots and Bunch Nantes Bok Choy Red and Rainbow Chard Dino Kale Bulk and Bunched Beets Red and Gold Loose Beets Rutabaga Daikon Radish Baby Broccoli and Broccoli Various Hard Squash.

Please note that availability may vary based on factors such as weather conditions. We strive to maintain a consistent supply, but sometimes challenges arise. One aspect that can be a challenge is keeping up to date on labeling the local farms since they can change on a daily basis. We are actively working to improve our labeling system to provide you with accurate information. If you have particular preferences or if there are additional items you are seeking, please don’t hesitate to let us know. Should you have any further inquiries or need more information, please feel free to reach out and I’d be happy to help. Thank you again for your interest, and we look forward to serving you with fresh, locally sourced veggies.

-Christina, Produce Manager

Grocery

We always seem to be out of:

Naan and sliced levain. it seems like the naan runs out often, especially the toaster-sized ones. Todays a Thursday at noon and its the 3rd time there’s been no naan. Also, no sliced levain anymore?

Email Response:

Thank you for your suggestions. I apologize about the Naan not being on the shelf, the toaster size naans are a fast mover for us. We will begin stocking more at a time and I will increase the shelf space for them. We still have a Levain from Village bakery, we get 3 a day and they do sell out. I can inquire about getting more delivered. In the meantime I’ll look into other options for more sliced Levain. Please reach out if you have any questions. Thank you

– Forrest, Center Store Manager

Grocery

Request that we carry:

Cappello’s frozen biscuits & Cappello’s frozen sugar cookie dough

Response:

I will bring both of these products in. I am placing an order but both items are currently listed as “manufacturer outage” so it may be a while before they are on the shelf

-Forrest, Center Store Manager

Grocery

Request that we carry:

Macadamia nuts

Email Response:

Thank you for your suggestion! We just ordered some new macadamia nuts! They will be on the shelf next week!

-Forrest, Center Store Manager

 Bulk

Request that we carry:

Herdez 6 oz cans in place of 16 oz jars, Herdez red as well Herdez is a good product but I question the ability of most households to get through 16 oz jars before it goes bad

 

Email Response:

Thank you for your suggestion! I will bring in the 6oz cans of Herdez verde salsa and also the red salsa. I will get those on the shelf next week.

-Forrest, Center Store Manager

Grocery

Request that we carry:

Lundberg frozen ricotta appetizers-Wondering what happened to these and if you can carry them again

Response:

I called the customer, the product they were looking for was Lundberg Arancini Appetizers. We discontinued them in 2019 due to a manufacturer discontinuation.

-Forrest, Center Store Manager

Bulk

We always seem to be out of:

Black cap spice jars We were on our way to an organized spice drawer! Please don’t make us go elsewhere to realize this dream! 🙂

Email Response:

Thank you for your suggestion regarding the spice jars. Unfortunately the company we go through has been out of stock the last 2 times we ordered. I just placed another order yesterday and ordered up on the spice jars. I got word from the rep today that this particular item is going to be discontinued from them once they are sold out, so hopefully we get them in on this next order. We will be looking into alternatives as well. Would you like us to contact you when this order comes in?

-Rayvyn, Wellness Manager

Grocery 

Request that we carry:

Naked Juice- Mighty Mango

 

Email Response:

Thank you for your suggestion. I will bring in Naked Juice Mighty Mango, we should have it on the shelf by the end of next week. Thank you!

-Forrest, Center Store Manager

Marketing

Comment:

I saw a couple of ways the Auburn Food Co-op contributes to its community. Thought I’d pass these ideas along to you. I love our Round Up and collection for the food bank at our Co-op. Maybe you are looking for a few more ways to help out. https://davisfood.coop/wp-content/uploads/formidable/7/IMG_4034-scaled.jpg

Email Response:

I hope this email finds you well! Thank you for taking the time to submit your suggestions to us. We appreciate your engagement and enthusiasm for making the Davis Food Co-op even better. I’m delighted to inform you that both of the ideas you suggested are already in practice at the Davis Food Co-op. Here are the details: 1. Volunteering Opportunity for Davis Food Co-op Customers: We currently have a volunteering opportunity in collaboration with Meals on Wheels Yolo County. If you volunteer for their Friday congregation lunches at the Senior Center (from 10:30 am to 12:30 pm), you’ll receive a $20 gift card to the Davis Food Co-op. It’s a wonderful way for our customers to give back to the community and enjoy the benefits of contributing. 2. Apples a Day Program: Our “Apple-a-Day” program is an annual Co-op initiative where we donate $0.10 for every pound of apples sold over the course of a year. In the past year, from July 2022 to June 2023, we sold 61,959 lbs of apples, resulting in a donation of $6,196. This generous contribution went directly to support the Ujamaa Farmer Collective. They are currently engaged in fundraising efforts to establish a Black-led, BIPOC-centered agriculture business cooperative. The goal is to provide long-term, affordable land access for multiple existing BIPOC farmers/ranchers struggling with land security right here in Yolo County. We’re proud to share this positive impact with you and the community. Your suggestions align perfectly with our ongoing efforts to support local initiatives and create meaningful partnerships. Thank you once again for your valuable input. We truly appreciate your commitment to the Davis Food Co-op community. If you have any further questions or suggestions, please feel free to reach out.

-Anna, Education and Outreach Specialist

 Operations

What if the Co-op did this:

A charging station, or some seat ports, or outlets for phones by the front wall under the counter with seats, would be appreciated especially in winter-cold outside!

 

Email Response:

Thank you for submitting your idea to add some charging ports to the indoor seating at the front of the Co-op. We will certainly look into adding these in. If it is something that seems feasible we will get with our Facilities team to get these installed and available for use as soon as possible. We always appreciate ideas and feedback from our community members so thank you for taking the time. Cooperatively,

-Laura S, General Manager

Grocery

Request that we carry:

Barbara’s Corn Flakes Cereal

 

Email Response:

Thank you for your product suggestion! I looked into bringing in Barbara’s Corn Flakes and it doesn’t seem to be available from any of our distributors. I will bring it in as soon as I can track down a distributor that carries it. Please reach out if you have any questions. Thank you

-Forrest, Center Store Manager

 

Grocery

We always seem to be out of:

Alter Eco Total Blackout 100% Dark Chocolate I just really like it and get sad when its not in stock (you’re the only store in Davis that carries it!)

 

Email Response:
Thank you for your feedback. Alter Eco recently had some long term out of stocks and unfortunately Total Blackout was one of the products that wasn’t coming in on our orders. I’m happy to report that it came in on one of our recent orders and it is now back in stock. Hopefully it stays in stock from our distributor, I will order up on it now to keep it in stock on a more consistent basis.
-Forrest, Center Store Manager

 

Grocery

Request that we carry:

Eco-friendly alternative to Bon Ami I’d prefer not buying Comet or Bon Ami and I know there are eco-friendly alternatives. I usually buy online but would rather buy from the Co-op!

Email Response:

Thank you for your suggestion! In your entry it says you buy a Bon Ami alternative online, do you know the name? I will definitely look to bring it in the store if it’s available from one of our distributors. Thank you. I look forward to hearing from you.

-Forrest, Center Store Manager 

Grocery

Request that we carry:

Numi Chai Rooibos Herbal/Decaf Tea Please bring that tea back!

Email Response:

Thank you for your feedback. Numi currently has some products listed as “Manufacturer out of stock” on our distributors website and Rooibos Chai is one of those products unfortunately. We did get a case last week on an order and have 5 boxes left on the shelf. I will put in an order for extra cases in hopes that they come in on our next order. I will let you know if our distributor is able to fill that order. In the meantime I’m happy to put a few boxes aside for you if you’d like?

-Forrest, Center Store Manager