April Feedback Responses 2024

Department Request/Comment Response from the Co-op
Grocery

Request that we carry:

Lavva yogurt. It’s not offered anywhere near Davis. I’ve seen it at the Sacramento Co-op but only very limited quantities and flavors. It’s a delicious alternative and has a very different taste and ingredient list compared to Cocoyo and Cocojune (2 of the best probiotic non-dairy yogurts).

Email Response:

Thank you for your suggestion box entry. It looks like we did carry Lavva yogurt but discontinued it back in 2019. I checked our distributor’s catalog and all of the Lavva yogurts are listed as out of stock with no ETA on when they will be back in stock. I will check back in a few weeks and bring a couple in for you if they become available. Thank you please reach out if you have questions.

-Forrest, Center Store Manager

Operations

What if the Co-op did this:

Hi. Once again I rode to Davis Food Co-op but was unable to shop due to the only space on the inaccessible racks that I can make work for my “adaptive” cycle being taken. These racks are popular around Davis, but they’re actually not accessible to recumbents, many cargo bikes/trikes/quads, handcycles and other cycles disabled people are more likely to use. Even cycles abled people like using for hauling groceries. I’d like to be able to see whether we can get accessible racks all over (rather than rationing a rack for so-called “special” bikes that will be taken up just like this end space is always taken by someone who doesn’t absolutely need it). It’s a real bummer to use my energy to cycle to DFC only to have to cycle right back home again without groceries due to lack of accessible cycle parking. U or Sheffield racks, spaced far enough apart to allow for wider cycles like a bakfiets or a handcycle/trike/quad would be more accessible.

 

Email Response:

Thank you for sharing your feedback regarding our bike racks and how we might be able to improve them for all customers. I am currently working with our Facilities team to look at the cost and options (including the ones you suggested) to see what our best options are. This request may take us sometime to fulfill but we do believe it is a change that can be implemented.

-Laura S, General Manager

Grocery

Request that we carry:

On-tap kombucha

Email Response:

Thank you for your suggestion box entry. When we offered on tap kombucha before the pandemic, it was a product that was being considered for discontinuation due to it being a loss for the department. With the product being self-serve unfortunately we did have an issue with oversampling to the point where we would lose money on the kombucha most quarters. When the plandemic happened we decided not to bring it back. With that being said, I do believe potentially we could offer it in the future as a behind the counter deli item. I will inquire with our deli team about the potential of this happening. Thank you for your suggestion and please reach out if you have any other questions.

-Forrest, Center Store Manager

Grocery

We always seem to be out of:

No salt Alvarado St bread

Email Response:

Thank you for your suggestion box entry. We typically only stock a few of the Alvarado Street No Salt Breads at a time due to their short shelf life, but I will definitely increase that number and stock more bread to avoid any outs. Thank you and please reach out if you have any questions.

-Forrest, Center Store Manager

Grocery

Request that we carry:

Spindrift sparkling water Lemon Lime & Catalina Crunch Blueberry Muffin

Response:

Will bring in Catalina crunch blueberry muffin cereal & spindift this week

-Forrest, Center Store Manager

Grocery

Request that we carry:

Tru Earth Fabric Softener sheets that go in the washing machine

Email Reponse:

Thank you for your suggestion box entry. I will go ahead and bring in Tru Earth Fabric Softener sheets. It looks like the Fragrance-free is currently out of stock, I will order it and get it on the shelf as soon as it becomes available. I will order the Fresh Linen scent, which is in stock, and get that on the shelf asap. Thank you and please reach out if you have any questions.

-Forrest, Center Store Manager

Bulk

We always seem to be out of:

Please bring back the Barley flakes, they are delicious!

Email Response:

Thank you for submitting your suggestion box entry. The barley flakes we carried were recently discontinued by their distributor. Fortunately, as of last week I was informed that our main distributor is starting to carry bulk barley flakes. We should have them back on the shelf next week.

-Forrest, Center Store Manager

Operations

What if the Co-op did this:

Provided online membership application!

Email Response:

Thanks a lot for your suggestion about online membership applications. We’re excited about this idea too and are already looking into how we can make it happen. We need to sort out a few legal and technical things first, so we can’t set a firm date yet, but we’re on it. We’ll definitely keep everyone updated as we figure things out. Thanks again for your input—it really helps us improve. Feel free to reach out if you have more ideas or questions.

-Andrew S, Ownership & Database Specialist

Wellness

We always seem to be out of:

Camamu Rosemary Nettle Shampoo

Response:

This is a top seller and sometimes moves faster than anticipated when ordering. This customer has the option to special order the item, guranteeing that they recieve however many they need and can receive a discount on it.

-Rayvyn, Wellness Manager