May Feedback Responses 2025

Comment:

Cant find the xylitol powder sweetener

Response:
Unfortunately this item that we used to carry is no longer available to us through UNFI.
I did some research and found that it is available in the NOW brand.
I called the customer and left a message letting him know we will order the NOW brand and put it on the shelf. I asked him to give us 2 weeks to get it on the shelf but if he’d like it sooner we can special order it for him.

– Rayvyn, Wellness Manager

Request that we carry:

Aloe Vera Juice (gallon) & bulk brazil nuts
Staff are wonderful, going out of their way to help me. Unfortunately, your stock has changed.

Email Response:

Thank you for leaving a form in our suggestion box! So unfortunately, we have had distribution issues with our Brazil nuts in bulk, as well as our prepackaged option from Woodstock’s that we carry on aisle 9. UNFI, our distributor for this item in bulk, says they will return in late July and our prepackaged option should return in late August. These out of stock dates are subject to change, but they usually update us when that happens.

As for gallon options for aloe vera juice, I had difficulty finding an affordable option from our distributors. If you would like a bulk amount of aloe vera juice, you can always place a special order to receive a case of our smaller aloe vera juice options. Feel free to ask any employee you would like to place a special order, or call the store with the request and we’d be happy to help!

-Ryan V, Center Store Manager

Request that we carry:

Organic beer! someone in the country must brew organic beer. Please stock a variety of types. In the past staff have told me “that would be more expensive-were not sure there is a market. The Co-op’s purpose is to carry organic stuff!

Email Response:

At the moment we do carry Sam Smith which is Organic. We also just brought in two Organic beers from Aslan Brewing that will be placed on the shelf today. I did some research and saw Coors and Michelob have an Organic option. Also Deschutes has a Patagonia Kernza Lager 6pk if you are interested. I will continue to partner with my reps to see what else is available that we could bring in. Is there a specific brand you are looking for?
Thank you for supporting the Coop.

-Rachael, Specialty Manager

Comment:

Get rid of the order machine in deli! If I want to deal with machines ill go to safeway. At the co-op, I want to deal with people! You dont have to let the business-school types run the show. Plus its really confusing what the machine is for and what is not. I just spent 5 mins on a complicated sandwich order only to find that I cant order of 1 lb. of sliced turkey through the machine.

Email Response:

Thank you for sharing your feedback about our new deli kiosk. We understand that changes like this can take some time getting used to, and we truly appreciate your patience as we work to improve your experience. The kiosk helps us in several ways that ultimately benefit our customers. It allows us to ensure greater accuracy with orders, especially when adding custom extras. It also helps us get orders out faster because our team can focus on preparing food without pausing to take new orders. Additionally, the kiosk gives us the flexibility to offer more options and easily update our menu when items are out of stock-saving you time and avoiding confusion. We value your input and are always looking for ways to enhance your experience at the Co-op. If you have suggestions or need assistance using the kiosk, our staff is always happy to help.

-Alishia, Prepared Foods Manager

Request that we carry:

Can we carry this item? If not could please special order a case
Thank you!!!! 🙂 Katie
Brand: Love & Chew
Item- Chocolate Chia Superfood Cookie

Email Response:

Thank you for using our suggestion box! We can definitely place a special order for the Love + Chew Superfood Cookie for you! It looks like UNFI also carries two other flavors as well. I will definitely reach out to our broker for this line of items and request some samples so we can get some staff feedback.

-Ryan V, Center Store Manager

Request that we carry:

Celsius flavor-Raspberry Peach
I would literally buy one every day, rather than having to go elsewhere. PLEASE!

Or could I special order it? Thanks!

Email Response:

Thank you for using our suggestion box! I have had a lot of requests for various flavors of Celsius. Unfortunately, UNFI is pretty limited with the flavors they offer and Kehe’s line of Celsius is significantly higher in cost. Sadly, they also don’t offer your preferred flavor either. I will continue to do more research if there is another supplier I can possibly receive the Raspberry Peach flavor from. In the meantime, here is a list of other options I can order from UNFI. Let me know if any of these pique your interest!

– Wild Berry
– Acai Green Tea
– Peach Mango

-Ryan V, Center Store Manager