As a community owned grocery store, we are constantly listening to the feedback of our customers. Here you will find our responses to questions and comments (exactly as they were worded to us) from the previous month in our Suggestion Box.

 

 

 

Suggestions from March 2024

 

Wellness

Request that we carry:

Billy Razors! I currently get mine on a subscription, but I know they’re available at Target – would rather buy them here!

 

Response:

This brand looks so cool. I will keep them in mind when looking into new vendors. Thank you for letting me know about this brand.

-Rayvyn, Wellness Manager

Grocery

Request that we carry:

Spindrift sparkling water- lemon, lime, raspberry, or grapefruit flavor & G.H. Cretors Cheddar cheese popcorn- item code: 36070

Response:

I called the customer and left a voicemail. I will bring in some spindrift flavors and the Cretor’s Popcorn in early April.

-Forrest, Center Store Manager

Marketing

Comment:

I went to the Grl Pwr event yesterday–what a big disappointment. Hardly any vendors. It seemed like such a good idea and I was sure it would be really fun and informative. not. And the band was mostly male, not the best look for a fair celebrating women’s history month.

 

Email Response:

We’re so sorry to hear that you didn’t enjoy your time at our event! We are working hard to grow/ amplify our newly resumed monthly events and your feedback is greatly appreciated and helps us improve. All vendors were female-owned and our event Teaching Kitchen class was hosted by a local female teaching instructor. Unfortunately, we had 3 really great vendors not show and as you mentioned, fell short with the band which only had a female lead singer. We are passionate about finding local female artists/bands to host and if you have any in mind as we continue our search, please let us know. As months go on, you should see our events become more elaborate with more to do and tables to interact with — in the meantime we appreciate your involvement and extremely valued feedback. Please let us know if you have any questions or concerns.

-Liliana, Marketing Manager

 

Grocery

We always seem to be out of:

For the last couple months it seems you are out of stock on many of the temple coffee SKUs. I’ve tried pachamama but temple is just better…can you advise if there is a broader OOS issue with temple?

Email Response:

Thank you for bringing to our attention the issue you encountered with Temple Coffee being out of stock. We sincerely apologize for any inconvenience this may have caused you. We typically place orders on Mondays, with delivery expected by Thursday or Friday via UPS. However, we acknowledge that our current ordering schedule may not adequately meet the demand for certain items, including Temple Coffee. We are increasing the quantity of items we order to better align with customer demand. Additionally, we are implementing an additional ordering day to ensure a more consistent and sufficient supply of Temple Coffee. We value your feedback and want to assure you that we are committed to improving our service and product availability. If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out to us. Cooperatively,

-Anna, Education and Outreach Specialist