As a community owned grocery store, we are constantly listening to the feedback of our customers. Here you will find our responses to questions and comments (exactly as they were worded to us) from the previous month in our Suggestion Box.
Suggestions from February 2023
| Department | Request/Comment | Response from the Co-op |
| Bulk |
Request that we carry: Gluten Free Muesli
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Response from Bulk Specialist, Mike: I do Orders in the Bulk Department and I looked into getting The Muesli in Bulk Unfortunately I looked at Five different vendors we use and none of them had that option. The only Gluten free Muesli was just the Bob’s Red Mill Little Packs in Grocery. Sorry for the inconvenience. I’ll keep my eye out to see if it is ever available though Because I think it would do well. Thanks for your time.
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| Floral |
Comment: You are selling English Ivy, please destroy it! It is invasive
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Response: The Produce Manager and Floral Specialist discussed and determined the Co-op would no longer be selling this product. |
| Bulk |
Request that we carry: Bulk Dried Lima Beans
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Response: The Bulk Department contacted the customer and told her that the beans are a manufacture outage. I gave the possible date they would be back but isn’t always right.
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| Grocery | We always seem to out of:Santa Cruz Organic peanut butter…I am also not happy with peanut butter plastic containers for organic MaraNatha peanut butter. Is glass not available. I WILL NOT BUY PLASTIC |
Email Response: “Recently Santa Cruz peanut butter went through a mandatory UPC and pack change due to them being sold to a different company. That left a gap in our ordering because of the change in UPC and order numbers. I am bringing back all available Santa Cruz Peanut butters asap. They should all be on the shelf by next week.”
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| Center Store | Request that we carry: Planet Oat Oatmilk Original Unsweetened |
Response: Will bring in Planet Oat Unsweetened through KeHe
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| Grocery |
Request that we carry: Amara del capo. If you don’t want to carry can you special order? Thanks |
Email Response: “Thank you for your suggestion, I will try to special order this item for you if it’s available. Of course I will email you with the pricing beforehand. Let me know if there is anything else I can do for you.”
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| Grocery | Request that we carry: Paccheri (a type of pasta) | Email Response: “Thank you for your suggestion. I looked into bringing in Paccheri and it looks like there is on available for us to bring in from a brand called Seggiano. I am going to go ahead and bring it into the store, it may take a few weeks before you see it on the shelf but I will definitely bring it in.” -Forrest, Center Store Manager |
| Grocery | Request that we carry: Spicy Sherpa Chai Latte |
Email Response: “Thanks for your suggestion! We actually just brought in Sherpa Chai! We currently have the unsweetened and traditional on aisle 12 as of today. I will get the spicy variety on the shelf by the end of next week.”- Forrest, Center Store Manager
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| BWS |
Request that we carry: Amara del capo. If you don’t want to carry can you special order? Thanks |
Email Response: “Thank you for your suggestion, I will try to special order this item for you if it’s available. Of course I will email you with the pricing beforehand. Let me know if there is anything else I can do for you.“- Katie, Beer, Wine, Spirits Specialist |
| Grocery | Request that we carry: Can you please carry Weetabix Whole Grain Cereal manufactured for Three Sisters Cereal. Thank you! | Email Response: “Thank you for your suggestion. I looked into it and the cereal you suggested is available for us to order. I will go ahead and bring it into the store. You can expect to see it on the shelf in a few weeks. Thank you!” |