September’s Feedback Responses

Thanks! I’d like to praise:

I bought the tofu shop BBQ tofu burgers last time and they were delicious. I love anything from the tofu shop, thank you co-op for selling their products!!!

Response:

Tofu shop recently notified us that they will temporarily have to stop servicing us due to troubles with staffing on their end.

-Forrest, Center Store Manager

Comment:

The dark chocolate chip dispenser dispenses a bare trickle of chips. I need lots!!

Response:

I fixed the bin it wasn’t working correctly. So I emailed her back that i fixed it.

-Mike H, Center Store Specialist

Request that we carry:

Doctor’s best Vitamin C- it doesn’t contain lead

Response:

We do not have an account with this company and UNFI is discontinuing this specific item so we unfortunately won’t be able to bring this in. I reached out to the rep for the DFC brand and she is looking into it.

-Rayvyn, Wellness Manager

Request that we carry:

1. Is straus vanilla fudge swirl ice cream available in quart size?

2. If so, can the Co-op carry it?

3. If available but the co-op wont carry it, can it be special ordered? and.. 4. If special ordered, how much would I have to buy?

Email Response:

“Hi, Thanks for your questions. Unfortunately Straus only makes the vanilla fudge swirl in the pint size containers. If you were interested we could special order a case of the pints for you? It would be $52.92 then 10% off. Thank you”

-Forrest, Center Store Manager

Request that we carry:

BCAA (Amino Acids)

Response:

We used to carry Country life BCAA’s and this specific product did not do well here. Due to too many expired products we have discontinued this item. Customers have the option of special ordering this item.

-Rayvyn, Wellness Manager

There was a problem with staff or service:

The coop is great… but today I bought a pound of what was listed 90% lean ground beef. No way this was 90%!! It was incredibly greasy—- I watched the employee get it out of the slot marked 90%, so it must have been placed in the wrong slot. Very bad for my health!!! Suggest you double check that the meat is displayed with correct label. Thanks.

Email Response:
Offered refund and free preplacement of the correct product.

-Ryan B, Meat Manager

There was a problem with Staff or Service:

Hi! I’m a member of the coop and have recently started doing my family’s big weekly shop there whereas before I would just do small shops time to time for specific items. The past few weeks have been a disappointing experience and I’d like to provide feedback I come early and buy a lot (spend a lot!) but the past few weeks have had people behind me in line commenting on how long I’m taking, how much I’m buying. I’ve felt rushed bagging my stuff by myself and wondering why there wasn’t someone else called to help with the other patrons smaller buys. It makes me feel compelled to just go back to nugget where they have more staffing support and call upon it when needed. If it was just one occurrence, I’d chalk it up to a one off but this is three weeks running. I also would happily let someone go first but in all these instances there was nobody in line and I was halfway through being rung up.

Email Response:

“Hi, Thank you for taking the time to give us feedback on our Frontend Customer Service. We appreciate your patronage at the Co-op and want to let you know that we do acknowledge there is a gap in scheduling for us at this moment in time. The good news is we are actively interviewing to hire for the frontend. While we realize there is an immediate need, we do want to be thoughtful about who we hire because it is important for us to find the right person who is customer service oriented and aligns with our Co-op values. In the meantime, we do have staff in other departments who are cross-trained to help assist cashiering. We will remind our cashiers that they should page for help so that we do not have you or any other shopper experience long wait times or made to feel rushed by the line. We value your patronage at the Davis Food Co-op and will use your feedback to improve our frontend experience. Cooperatively,

-Laura, General Manager